Preferred Microsoft partner for Dynamics 365 Telephone integration

"Talk to us....we listen....we deliver"

Dynamics Professional inbound

  • Screenpop
  • Click to dial
  • Full reporting
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Dynamics SMS

  • Automatic SMS from Dynamics 365- the ultimate marketing tool
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Dynamics Sales Call Accelerator

  • For Dynamics 365 Sales users
  • Results in more calls with less effort
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Dynamics AI Reception

  • Dynamics AI Receptionist answers all phone calls 24/7, even outside of office hours
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Dynamics 365 Campaign Dialler

  • Integrated Dynamics 365 dialler giving 40% increase in contact rates
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Dynamics AI Transcribe

  • Converts voice calls into text and syncs those transcripts with Dynamics 365
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Dynamics Phone System

  • Hosted telephone system with unique Dynamics 365 integrated features
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Our "out of the box" integrated solutions focus on saving you time, money and increasing contact rates

Contact us today to learn more about how we can help you integrate Dynamics 365 with your Avaya, Cisco, Genesys, Freepbx, VoIP telephone system.

BOOST PRODUCTIVITY

  • Empower agents to place, answer, and transfer calls from within your CRM, with added caller insights.
  • Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements
  • Pop relevant customer information at the moment of interaction for your staff on every call
  • Capture call statistics, callbacks, next steps, call dispositions, automated follow-ups & more within Dynamics 365
  • Track it all from Dynamics 365, from successful call counts and agent talk time to call volume and call results.
  • Dial contacts directly from Dynamics 365 with a single click.
  • Call outcome buttons automatically schedules follow-up activity

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BENEFITS OF DYNAMICS TELEPHONY WILL BE FELT THROUGHOUT THE ORGANISATION

For the users

  • Single user interface for telephony and CRM.
  • Time saved on every call.
  • Less battling with CRM - more time supporting or selling

For Management

  • Full telephony data in CRM for analytics.
  • For inbound, save time on every call.
  • For outbound, 30% savings on staffing of campaigns.

For IT

  • IT will love the centralized admin and simple install options.
  • Quick deployment with remote online session
  • Comprehensive support offerings, including via local premium Microsoft Partners
  • Risk free free trial period

Streamline your operation with a Microsoft preferred telephony integration to Dynamics 365

Get full telephony integration, and a Sales Dialer, on any version of Dynamics CRM, and ANY phone system (online or on-premises).

ABOUT US

Reliable Telephone Company

Dynamics Telephony is a full service provider. This means we do not supply you with an App and let you go. We supply up-front consultation and advice before you plan for a deployment. We help with planning the deployment (we know all the pitfalls you might encounter).

We provide basic or deep customizations and we provide basic or deep integrations with your existing systems. We provide support for your testing, deployment and go-live phases. We supply training for your testers, IT and end-users.

And we provide ongoing support that keep Dynamics Telephony running smoothly in your business. And we continue that, with large or small changes to the system over the months and years - because we know: the only thing you can depend upon is change.

We are ready to be with you all the way for a long-term successful relationship.