Looking to integrate your FreePBX with Dynamics 365?
Dynamics Telephony unifies your FreePBX and Dynamics 365 into one application giving you unmatched user efficiency with a streamlined customer experience
Simple and fast for users
One simple user interface
Users have one, easy-to-use interface in a single window with a built-in soft phone and Dynamics 365. No more switching between windows on a call - never leave the Dynamics 365 environment while interacting with FreePBX.
Shorter handling times
Automatic customer record load, auto-create case, auto-log of FreePBX calls in Dynamics 365 and one-click call & screen transfer, mean less handling time on every call and complete history in Dynamics 365.
Simple for queues
Users can join/leave/pause FreePBX queues in the same user interface. They also get a mini-display of real-time info such as number of calls in queue.
Manage calls and customers in real time
With FreePBX call and customer data being added to Dynamics 365 in real-time, you have the data to react immediately to minute-by-minute changes.
The reports you need
Avg talk time per booking? Users with long handling times and low sales? Number of calls to resolve a case? Outbound campaign reports ? Now you have the data unified in Dynamics 365
The advantages of FreePBX and Dynamics 365 integration
Automation possibilities
No more searching for call recordings
Users can click in CRM to play a FreePBX call recording securely for training or quality review. Also, the recorded call transcript can be put in Dynamics 365.
Connect your IVR to CRM
FreePBX dialplan, IVR or Dynamic Routes can query and/or set Dynamics 365 data. This enables applications such as caller identity verification via PIN, automatic support-case status queries or caller surveys.
Manage those voicemails
FreePBX Voicemails in Dynamics 365 mean the voicemail is connected to the correct customer and you can manage the follow up call reliably.
Callbacks & abandons in Dynamics 365
Customers who abandon the inbound FreePBX queue, or request a callback, are listed in Dynamics 365 for guaranteed and easy follow up calls.
Build better relationships
With Dynamics 365 data available to your FreePBX routing, you can route a caller straight to their account manager or create a callback for the account manager if they are not available. All managed in Dynamics 365.
Prioritise high-value callers
Because customer call routing can use Dynamics 365 data, you can move your VIP and high value customers to the top of the queue.
FreePBX calls lists in Dynamics 365
Smart routing for FreePBX
Integrated features
Dynamics 365 empowered reception
Your FreePBX receptionist can direct callers better with callers Dynamics 365 record owner auto popped for quick transfer or create callback in Dynamics 365.
Click to dial for all
Everywhere you see a phone number in Dynamics 365 you can click it to make the call and the call is automatically logged in Dynamics 365.
SMS Marketing
People read and pay attention to an SMS, so we make it easy for you to add SMS to your strategy. Simply create an SMS record and we will send it. Incoming SMS associated with the correct contact
Geographic numbers
Customers answer more often if the call is from their locality. We tell your FreePBX which route, and thus caller ID, to use on each call, based on the Dynamics 365 data.
Voice Drop
One-click leaves a pre-recorded message in your customers voicemail. Always accurate, always bright and save time as you are free to do your next call while the message is being left. Recordings stored on FreePB.
Productivity features
TESTIMONIALS
Jonathan Engledow _ IT Director
Alan Leech - CEO
ABOUT US
Reliable Telephone Company
Dynamics Telephony is a full service provider. This means we do not supply you with an App and let you go. We supply up-front consultation and advice before you plan for a deployment. We help with planning the deployment (we know all the pitfalls you might encounter).
We provide basic or deep customizations and we provide basic or deep integrations with your existing systems. We provide support for your testing, deployment and go-live phases.
We supply training for your testers, IT and end-users.
And we provide ongoing support that keep Dynamics Telephony running smoothly in your business. And we continue that, with large or small changes to the system over the months and years - because we know: the only thing you can depend upon is change.
We are ready to be with you all the way for a long term successful relationship.
Some Numbers
- 21 years in business
- 24x7 support, 365 days/year
- Avg. customer: 60 seats
- Busiest customer: 10,000 calls/hr
- Smallest customer: 5 users
Our mission is simple: to provide high-quality services in a timely manner. Our team caters to each project’s specific needs to ensure excellence. We hope you’ll find what you’re looking for.
BOOK A FREE TRIAL
London, United Kingdom